Kênia Sousa
Business, Process & Data Analysis
The Fifth Discipline - Part I
Why is the Fifth Discipline important? Why should I have a systems thinking approach?
We tend to focus on what we have to do and can’t see how our actions impact others. Even harder it is to see that the effect of our own actions come back to impact us. That is where systems thinking helps: You can only undertand systems (for instance, businesses, schools) by contemplating the whole, not any individual part.
Continue reading...Books I read in 2025
Designing Agentic Systems with People in Mind
Interest in agentic systems, AI systems that can take initiative and act on behalf of humans, is growing rapidly. These systems are becoming feasible across industries. Luckly, most organizations are seeing the human in the loop, especially in mission-critical contexts.
I recently came across an interesting study entitled “Building Appropriate Mental Models: What Users Know and Want to Know about an Agentic AI Chatbot” that explores how people interact with agentic systems and evaluate their outputs. The insights are highly relevant for anyone working on Process Improvement, Digital Transformation and Human-Computer Interaction.
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Kênia Sousa
Recent Posts
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Using a Process Mindset to Drive Innovation with Agentic AI
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Is Generative AI Weakening Our Critical Thinking?
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Embracing the AI Shift: Copilot and the New Era of Work
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Product Owner and Process Engineer
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What I read in 2024
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The Science of Choice
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Rolling out Enterprise Architecture
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7 Steps to Create Processes
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First thoughts on Prediction Machines
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The woman I am
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Becoming a Runner
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Business Process Overview
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How to link Business Rules with Business Objects
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Analysing Open Data from the Canadian Government with Python
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Analysis of an Infographic according to Alberto Cairo's mechanisms