Kênia Sousa

Business, Process & Data Analysis
Mar 10, 2024

The Science of Choice

Network

Performance is becoming a big part of my life. First, my kids are in competitive swimming, how do I help them be resilient through all the difficult moments? Second, after I ran my first marathon, I’m constantly training for the next race. How do I listen to my body but still transcend discomfort? Third, I’m working on simplifying performance management in the workplace; how can leaders help develop a sense of control in those they work with? Today, I’ll focus on the last one, sharing a story that resonated with me that demonstrates the power of choice.

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Sep 10, 2021

Rolling out Enterprise Architecture

Network

Ana-Maria’s first work experience as a co-op is still vivid in her memory. That very first day, she went to the bank to find her salary already deposited and get a cheque to sign the lease contract of her cozy little apartment. That feeling of “everything is under control” helped her feel confident with the challenge of moving from her home town in Bucharest, Romania, to Brussels, Belgium, and living on her own for the first time.

Twenty years have passed and she is now the coordinator of co-op assignments in a large European non-profit organization. She welcomes cohorts of over 600 undergraduate students from all over Europe. One of her biggest commitments is to manage their first and all subsequent payments on time. To get all the wheels turning, she and her colleagues work long hours on manual administrative tasks. At the beginning, it was fairly easily, but as the program success increased along with the number of incoming students, their work got harder to coordinate with all parties.

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Feb 16, 2021

7 Steps to Create Processes

Grandma

My grandmother was known for her delicious meals. She had it all internalized and mixed ingredients according to what was available and adapted to taste, smell and appearance. She didn’t need any recipes. The problem was when we wanted to replicate her dishes. We needed instructions so we had to come over early to our Sunday lunches and start writing down each step. After that, we still needed to check if it tasted anything like what she made. If we missed something, we updated the instructions and tried it again. Of course, once we got it right, we wouldn’t keep it only to ourselves. Everyone in our family wanted to get the joy of repeating what she did with mastery.

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Kênia Sousa

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