Kênia Sousa
Business, Process & Data Analysis
Two Books and an Invitation to Learn about Systems Thinking
This year, I invite you to read two books with me: The Fifth Discipline by Peter Senge and The Toyota Way to Service Excellence by Jeffrey Liker. As I started reading the Fifth Discipline, I remembered how Liker’s work helps us put Systems Thinking in practice through Lean Thinking.
Together, these books answer two fundamental questions:
- Why is the Fifth Discipline relevant today?
- Why do we need a systems thinking approach in our organizations?
Books I read in 2025
Designing Agentic Systems with People in Mind
Interest in agentic systems, AI systems that can take initiative and act on behalf of humans, is growing rapidly. These systems are becoming feasible across industries. Luckly, most organizations are seeing the human in the loop, especially in mission-critical contexts.
I recently came across an interesting study entitled “Building Appropriate Mental Models: What Users Know and Want to Know about an Agentic AI Chatbot” that explores how people interact with agentic systems and evaluate their outputs. The insights are highly relevant for anyone working on Process Improvement, Digital Transformation and Human-Computer Interaction.
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Kênia Sousa
Recent Posts
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Using a Process Mindset to Drive Innovation with Agentic AI
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Is Generative AI Weakening Our Critical Thinking?
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Embracing the AI Shift: Copilot and the New Era of Work
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Product Owner and Process Engineer
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What I read in 2024
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The Science of Choice
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Rolling out Enterprise Architecture
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7 Steps to Create Processes
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First thoughts on Prediction Machines
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The woman I am
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Becoming a Runner
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Business Process Overview
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How to link Business Rules with Business Objects
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Analysing Open Data from the Canadian Government with Python
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Analysis of an Infographic according to Alberto Cairo's mechanisms